ji3 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data ji3 collects, how we use it, and how we keep it safe — so you always know exactly where you stand.
Last updated: January 2025
1. Information We Collect
When you create an account and use the ji3 platform, we collect certain personal information that is necessary to provide you with a safe, personalised, and compliant gaming experience in the Philippines. The types of data we collect fall into several categories, each serving a specific and legitimate purpose.
- Account information: When you register, we collect your full name, date of birth, email address, mobile number, and a username and password of your choosing. This information is used to verify your identity, prevent underage access, and manage your account securely.
- Identity verification documents: To comply with Philippine regulations and responsible gaming obligations, we may request a government-issued ID, proof of address, or other documents to confirm that you are who you say you are and that you meet the minimum age requirement of 21 years.
- Payment and transaction data: We collect information related to deposits and withdrawals, including your preferred Philippine Peso (PHP) payment method, transaction amounts, timestamps, and reference numbers. We do not store full card numbers or sensitive payment credentials directly — these are handled by our certified payment processors.
- Device and browser data: We automatically collect technical information such as your IP address, browser type and version, operating system, device type, screen resolution, and session duration. This helps us optimise the platform for mobile and desktop use and detect suspicious activity.
- Usage data: We record how you interact with the platform — pages visited, games played, bets placed, features accessed, and time spent on different sections. This data helps us improve the user experience and tailor content to your preferences.
- Cookie and tracking data: We use cookies and similar technologies to remember your preferences, maintain your session, and analyse platform traffic. Full details are in the Cookies section below.
2. Why We Use Your Data
ji3 collects and processes personal data only for clear, lawful, and legitimate purposes. We do not use your data for anything beyond what is necessary to operate the platform, protect our users, and meet our legal obligations as an online gaming operator serving the Philippines market. Below are the primary reasons we process your information.
- Account creation and management: Your registration data is used to create, maintain, and secure your ji3 account, including processing login requests, resetting passwords, and verifying account ownership when needed.
- Identity and age verification: We are legally required to confirm that all users are at least 21 years old and are who they claim to be. Your identity documents and personal details are processed for this purpose in accordance with applicable Philippine law.
- Processing payments in PHP: Transaction data is used to process your deposits and withdrawals in Philippine Peso, reconcile account balances, detect fraudulent transactions, and comply with anti-money laundering (AML) requirements.
- Delivering and improving our services: Usage and device data help us deliver a smooth gaming experience, fix bugs, optimise platform performance across different mobile devices, and develop new features based on how players actually use the platform.
- Customer support: When you contact [email protected], we use your account information and interaction history to respond to your query promptly and accurately.
- Legal compliance and fraud prevention: We process data as required by Philippine regulations, court orders, or law enforcement requests, and to detect, investigate, and prevent fraud, cheating, or any misuse of the platform.
- Responsible gaming: We may use behavioural data to identify signs of problem gambling and to support self-exclusion or account limit requests in line with our responsible gaming commitments.
3. Cookies and Tracking Technologies
Like most modern websites and online platforms, ji3 uses cookies and similar tracking technologies to make the platform work properly and to help us understand how users interact with our services. A cookie is a small text file stored on your device when you visit the platform; it allows us to recognise you between sessions and remember certain preferences. We use the following types of cookies.
- Essential cookies: These are strictly necessary for the platform to function. They manage your login session, keep you authenticated while you navigate between pages, and ensure that your account activity is recorded accurately. You cannot opt out of essential cookies without also disabling core platform functions.
- Functional cookies: These remember your preferences — such as language settings and preferred payment method display — so you do not have to re-enter them on every visit. They improve the overall convenience and personalisation of your experience on ji3.
- Analytics cookies: We use analytics tools to collect aggregated, anonymised data about how visitors use the platform — which pages are most visited, how long sessions last, and where users tend to drop off. This data is used solely to improve our services and does not identify you personally.
- Security cookies: These help us detect and prevent fraudulent activity, protect against cross-site request forgery, and monitor for unusual login patterns that may indicate unauthorised account access.
You can manage or delete cookies through your browser settings at any time. However, please be aware that disabling certain cookies may affect the functionality of the ji3 platform, including your ability to stay logged in or complete transactions. By continuing to use the platform, you consent to our use of cookies as described in this policy.
4. Data Storage and Security
ji3 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Your data is stored on secure servers with industry-standard safeguards in place, and access is restricted to authorised personnel only on a need-to-know basis. We use encryption for data in transit (SSL/TLS) and apply encryption at rest for sensitive personal and financial information, including identity documents and payment records. All staff with access to personal data are subject to confidentiality obligations and receive training on data protection best practices. While we take all reasonable precautions, no online system is entirely immune from risk, and we encourage you to use a strong, unique password for your ji3 account and to log out after each session — especially when using a shared or public device. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and the relevant Philippine authorities in accordance with applicable data protection law, as promptly as the circumstances allow. We retain your personal data only for as long as it is necessary for the purposes described in this policy, or as required by law — after which it is securely deleted or anonymised.
5. Sharing Data with Third Parties
ji3 does not sell, rent, or trade your personal data to third parties for marketing purposes — ever. However, there are specific circumstances in which we may need to share your information with trusted third-party service providers in order to operate the platform and fulfil our legal obligations. Any such sharing is limited to what is strictly necessary and is governed by appropriate data processing agreements.
- Payment processors: To process your PHP deposits and withdrawals, we share relevant transaction details with our certified payment partners. These providers operate under their own privacy policies and are required to handle your data securely and in compliance with applicable financial regulations.
- Identity verification providers: We may use third-party Know Your Customer (KYC) services to verify your identity documents. These providers process your data only for the purpose of verification and are contractually prohibited from using it for any other purpose.
- Game content providers: Some games on the ji3 platform are supplied by licensed third-party game studios. These providers may receive limited technical data (such as session tokens) necessary to deliver the gaming experience, but do not receive your full personal profile.
- Legal and regulatory authorities: We may disclose your data to Philippine government authorities, law enforcement agencies, or regulators when required by law, court order, or to investigate suspected fraud, money laundering, or other illegal activity connected to your account.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.
We do not share your data with advertising networks or social media platforms, and we have no arrangements that result in your personal information being used for targeted advertising outside of the ji3 platform.
6. Your Rights Over Your Data
As a user of the ji3 platform based in the Philippines, you have specific rights regarding your personal data under applicable data protection law. We are committed to honouring these rights and making it easy for you to exercise them by contacting our support team at [email protected]. The following rights apply to you.
- Right to access: You have the right to request a copy of the personal data that ji3 holds about you, including what categories of data we have collected, for what purposes, and with whom it has been shared.
- Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update basic account information directly through your account settings.
- Right to deletion: You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there is no other legal basis for processing. Note that we may be required to retain certain data for legal or regulatory compliance purposes even after a deletion request.
- Right to restrict processing: In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that we temporarily limit how we use your data.
- Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider where technically feasible.
- Right to object: You have the right to object to the processing of your data for purposes such as direct marketing or profiling, and we will cease such processing upon receipt of a valid objection.
To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. We will respond within a reasonable timeframe in accordance with applicable Philippine law.
7. Protection of Minors
ji3 is strictly an adult gaming platform and is not intended for individuals under the age of 21, in accordance with Philippine online gaming regulations. We do not knowingly collect personal data from anyone below the minimum age requirement, and we take proactive steps to prevent minors from registering or accessing the platform. During the registration process, users are required to confirm their date of birth, and accounts suspected of belonging to underage individuals are subject to immediate suspension pending identity verification. If we discover that personal data has been collected from a user who is under 21 years of age, we will take prompt action to delete that data and close the associated account. Parents and guardians who believe a minor may have registered on the platform are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action. We strongly support responsible gaming and parental oversight as essential parts of a safe online environment for everyone in the Philippines.
8. Updates to This Privacy Policy
ji3 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered users via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the ji3 platform after any changes are posted constitutes your acceptance of the updated policy. If you do not agree with the revised Privacy Policy, you should stop using the platform and may request account closure by contacting [email protected]. We are committed to being transparent about any changes that may affect your privacy rights, and we will always provide a clear summary of what has changed when significant updates are made.
Questions About Your Privacy?
If you have any questions, concerns, or requests related to this Privacy Policy or the way ji3 handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions about your account and data.
Reach us at: [email protected]
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